Refund Policy

Effective date: 20 August 2026. AISG sells digital subscription services. This policy explains when a refund is available.

1. 14-Day Refund — No Scans Run

If you purchase a paid plan (Beginner, Expert) or a Scan Pack and no scan has been executed on your account, you may request a full refund within 14 days of the purchase date. This gives you time to evaluate the service risk-free.

2. After Scans Have Run

Because AISG is a digital service that is consumed when scans run (computing resources, security tools, and processing are used immediately), refunds are not available once any scan has been executed on the purchased plan or pack. This includes partially used plans. We encourage you to start with the free Community plan to evaluate the service first.

3. How to Request a Refund

  1. Email support@aisg.web.id within 14 days of purchase.
  2. Include your registered email address, the order/payment reference from Midtrans, and the reason for the request.
  3. We will verify that no scans have run and process the refund to the original payment method.

4. Processing Time

Approved refunds are processed within 7–14 business days, depending on your bank or payment method. The refund is issued to the original payment method used at checkout.

5. Enterprise / Custom Contracts

Enterprise and custom contracts are handled individually under the terms of the signed agreement. This policy does not override those agreements.

6. Chargebacks & Disputes

If you believe a charge was made in error, please contact us before filing a chargeback with your bank — we will work with you to resolve the issue fairly.

7. Contact

Refund requests and questions: support@aisg.web.id.